Privacy Policy

1. Introduction

Ralph Castano Real Estate ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://web.rcrealestatenw.com), contact us, or use our real estate services.

By using our website or providing your contact information to us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly

- Contact Information: Full name, email address, phone number

- Transaction Information: Property preferences, buying/selling intentions, financial qualifications (as needed for real estate services)

- Communication Data: Messages, inquiries, and correspondence you send us through our website, phone, or text

b. Information Collected Automatically

- Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs

- Cookies and Tracking Technologies: We use cookies and similar technologies to improve site functionality and user experience

c. Information from Third Parties

- Data from real estate listing platforms, public records, or referral partners with your consent

3. How We Use Your Information

We use the personal information we collect for the following purposes:

- To provide, operate, and improve our real estate services

- To respond to your inquiries and service requests

- To send you property listings, market updates, and relevant real estate information

- To send appointment reminders, transaction updates, and follow-up communications

- To send you SMS/text messages (see Section 5 below for full SMS disclosure)

- To comply with legal obligations

- To protect our rights and prevent fraud

4. Sharing of Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following circumstances:

- Service Providers: Trusted vendors who assist us in operating our business (e.g., CRM platforms, email/SMS delivery services, website hosting). These parties are contractually obligated to protect your data and may not use it for their own marketing purposes.

- Legal Requirements: When required by law, court order, or government authority

- Business Transfers: In the event of a merger, acquisition, or sale of business assets

- With Your Consent: For any other purpose with your explicit consent

> Important: Your SMS opt-in consent and phone number will NOT be shared with third parties or affiliates for their own marketing or promotional purposes.

5. SMS / Text Message Communications (A2P Disclosure)

This section governs our use of SMS (Short Message Service) text messaging to communicate with you.

a. Consent to Receive SMS Messages

By providing your mobile phone number and opting in to receive text messages from Ralph Castano Real Estate — whether via a web form, verbal agreement, or other written consent — you agree to receive autodialed or manually dialed marketing and informational SMS messages from us, including but not limited to:

- Property listings and updates

- Appointment reminders and confirmations

- Market reports and real estate tips

- Follow-up messages and service-related communications

Consent to receive SMS messages is not a condition of purchase of any goods or services.

b. Message Frequency

Message frequency will vary based on your interactions with us and your preferences. You may receive up to 5 messages per month.

c. Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier plan. Ralph Castano Real Estate is not responsible for any messaging or data charges incurred.

d. How to Opt Out

You may opt out of receiving SMS messages from us at any time using any of the following methods:

- Reply STOP to any text message you receive from us

- Reply CANCEL, END, QUIT, or UNSUBSCRIBE to opt out

- Contact us directly at (206) 890-2612 or by email to request removal

After opting out, you will receive a one-time confirmation message. No further SMS messages will be sent unless you re-opt-in.

e. Help

For assistance, reply HELP to any of our SMS messages or contact us at (206) 890-2612.

f. Supported Carriers

SMS messaging is available through most major U.S. mobile carriers. Carrier support is not guaranteed for all providers. We are not liable for delays or failures in SMS delivery caused by your carrier.

g. SMS Data Privacy

Information collected through SMS opt-in (including your phone number and consent records) is used solely to facilitate communication between you and Ralph Castano Real Estate. This information is never shared with, sold to, or used by third parties for marketing purposes.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

- Remember your preferences

- Analyze website traffic and usage

- Improve your browsing experience

You may disable cookies through your browser settings. Note that disabling cookies may affect some website functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfill the purposes described in this policy, or comply with legal obligations. When your data is no longer needed, we will securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

- Access: Request a copy of the personal information we hold about you

- Correction: Request correction of inaccurate or incomplete data

- Deletion: Request deletion of your personal data (subject to legal retention requirements)

- Opt-Out of SMS: As described in Section 5

- Opt-Out of Email Marketing: Unsubscribe via the link in any marketing email

To exercise any of these rights, contact us at:

📞 (206) 890-2612

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us immediately and we will promptly delete it.

11. Links to Third-Party Websites

Our website may contain links to third-party websites (e.g., MLS listings, real estate platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ralph Castano Real Estate

Renton, WA, USA

📞 (206) 890-2612

This Privacy Policy is designed to comply with applicable federal and state privacy laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Washington State Privacy laws, and A2P 10DLC messaging requirements set forth by major U.S. mobile carriers and The Campaign Registry (TCR).

Last Updated: September 1, 2026